We can ship up to a maximum weight of 20kg in total per order.
We endeavour to ship orders within three days of the date that the order is placed - Monday to Friday. Usually within 1 day. We will ship coffee from 24hr to 5 days after roast.
Shipping in the Netherlands
We use DHL Parcel, Coffee Patrol and PostNL with tracking to ship all packages within the Netherlands, which costs €3.95, €3.50 and €3.95 respectively.
Orders over the value of €25 receive free shipping.
Shipping to the UK - BREXIT UPDATE NOVEMBER 2021
We have started shipped orders to the UK again with PostNL. Brexit limits the amount sold to €135 and require DDU incoterms. We have therefore allowed small shipments up to 2kg total to be ordered and you the customer will be required to pay customs duties before you can receive the package. Shipping is a fixed rate of €10.
Shipping in the Eurozone
We use either PostNL and/or DHL Parcel to ship within the Eurozone. These shipments are tracked.
This is our 2022 shipping information:
Orders over the value of €75 receive free shipping.
| Country | Service Available | Cost | Transit Time (week days) |
| Austria | DHL Parcel | €13,00 | 2 - 3 days |
| Belgium | DHL Parcel | €7,90 | 1 - 2 days |
| Bulgaria | DHL Parcel | €21,00 | 14 days |
| Czechia | DHL Parcel | €14,00 | 3 days |
| Denmark | DHL Parcel | €19,00 | 5 days |
| Estonia | DHL Parcel | €21,00 | 4 days |
| Finland | PostNL | €25,00 | 14 days |
| France | DHL Parcel | €14,00 | 5 days |
| Germany | DHL Parcel | €8,00 | 2 days |
| Greece | DHL Parcel | €21,00 | 14 days |
| Hungry | DHL Parcel | €14,00 | 3 days |
| Ireland | DHL Parcel | €19,00 | 3 days |
| Italy | DHL Parcel | €19,00 | 1 - 2 days |
| Latvia | DHL Parcel | €21,00 | 4 days |
| Lithuania | DHL Parcel | €21,00 | 4 days |
| Luxemburg | DHL Parcel | €11,00 | 1 - 2 days |
| Poland | DHL Parcel | €12,00 | 2 days |
| Portugal | DHL Parcel | €20,00 | 5 days |
| Romania | DHL Parcel | €14,00 | 3 days |
| Slovakia | DHL Parcel | €14,00 | 3 days |
| Slovenia | DHL Parcel | €14,00 | 3 days |
| Spain | DHL Parcel | €19,00 | 5 days |
| Sweden | DHL Parcel | €20,00 | 5 days |
| Switzerland max 2kg | PostNL | €12,50 | 4 days |
| Switzerland | PostNL | €25,00 | 5 days |
| United Kingdom max 2kg | PostNL | €10,00 | 2 - 3 days |
Shipping outside the Eurozone and Rest of the World
(Åland Islands, Albania, Andorra, Armenia, Bosnia & Herzegovina, Croatia, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Turkey, Ukraine and Rest of World.
We use PostNL and DHL Express to ship to countries outside of the Eurozone. These shipments are tracked. Cost is calculated at checkout. If your country is not available on checkout please email us and we can check if it is possible.
Problems and Returns
If the coffee is not delivered and returned to us then we will make contact with you via email to find a way to correct the problem
If you were unable to receive the coffee and it is returned to us then we can resend it to you at your cost.
If the coffee is not delivered due to a fault our own we will make every effort to rectify the situation.
If you encounter problems with you shipment, the order or anything else. Please contact us at info@friedhats.com.