We can ship up to a maximum weight of 20kg in total per order.
We endeavour to ship orders within three days of the date that the order is placed - Monday to Friday.
Roasting occurs on Monday's and Thursday's after which we leave the coffee to de-gas. We ship filter coffee up to 7 days after roasting, and espresso is shipped up to 10 days after roasting.
Shipping in the Netherlands
We use DHL Parcel with tracking to ship all packages within the Netherlands, which costs €3.95.
Orders over the value of €25 receive free shipping.
Shipping to the UK - as of August 2022
We ship to the UK with PostNL. Please expect orders to the UK to take from 5 - 20 days to arrive, sometimes these shipments get caught in customs and will take a little longer. We can ship a maximum of 2 kilos to the UK.
Shipping in the Eurozone
We use either PostNL and/or DHL Parcel to ship within the Eurozone. These shipments are tracked.
This is our 2022 shipping information:
Orders over the value of €75 receive free shipping.
| Country | Service Available | Cost | Transit Time (week days) |
| Austria | DHL Parcel | €13,00 | 2 - 3 days |
| Belgium | DHL Parcel | €7,90 | 1 - 2 days |
| Bulgaria | DHL Parcel | €21,00 | 14 days |
| Czechia | DHL Parcel | €14,00 | 3 days |
| Denmark | DHL Parcel | €19,00 | 5 days |
| Estonia | DHL Parcel | €21,00 | 4 days |
| Finland | PostNL | €25,00 | 14 days |
| France | DHL Parcel | €14,00 | 5 days |
| Germany | DHL Parcel | €8,00 | 2 days |
| Greece | DHL Parcel | €21,00 | 14 days |
| Hungary | DHL Parcel | €14,00 | 3 days |
| Ireland | DHL Parcel | €19,00 | 3 days |
| Italy | DHL Parcel | €19,00 | 1 - 2 days |
| Latvia | DHL Parcel | €21,00 | 4 days |
| Lithuania | DHL Parcel | €21,00 | 4 days |
| Luxemburg | DHL Parcel | €11,00 | 1 - 2 days |
| Poland | DHL Parcel | €12,00 | 2 days |
| Portugal | DHL Parcel | €20,00 | 5 days |
| Romania | DHL Parcel | €14,00 | 3 days |
| Slovakia | DHL Parcel | €14,00 | 3 days |
| Slovenia | DHL Parcel | €14,00 | 3 days |
| Spain | DHL Parcel | €19,00 | 5 days |
| Sweden | DHL Parcel | €20,00 | 5 days |
| Switzerland max 2kg | PostNL | €12,50 | 4 days |
| Switzerland | PostNL | €25,00 | 5 days |
| United Kingdom | PostNL | €10,00 | 5 - 20 days |
Shipping outside the Eurozone and Rest of the World
We ship to a selection of countries outside of the Eurozone and throughout the rest of the World - you can choose between PostNL or DHL Express for these shipments. Below is a list of all the countries we ship to outside of the Eurozone.
Åland Islands, Albania, Andorra, Armenia, Australia, Bahrain, Bosnia & Herzegovina, Brazil, Canada, China, Croatia, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Indonesia, Isle of Man, Israel, Hong Kong, Japan, Jersey, Kosovo, Liechtenstein, North Macedonia, Malaysia, Malta, Mayotte, Mexico, Moldova, Monaco, Montenegro, Norway, Oman, Philippines, Qatar, Reunion, San Marino, Saudi Arabia, Serbia, South Korea, Svalbard & Jan Mayen, Thailand, Turkey United Arab Emirates, United States
Delivery times via PostNL take significantly longer than those orders sent with DHL Express; below are the transit times for orders sent with PostNL*
| Country | Transit time (in week days) |
| Australia | 6 - 12 days |
| Bahrain | 4 - 11 days |
| China | 7 - 15 days |
| Hong Kong | 4 - 7 days |
| Indonesia | 9 - 15 days |
| Israel | 7 - 14 days |
| Japan | 4 - 8 days |
| Kuwait | 12 - 25 days |
| Malaysia | 6 - 14 days |
| Oman | 5 - 21 days |
| Phillipines | 8 - 21 days |
| South Korea | 8 - 14 days |
| Thailand | 4 - 8 days |
| UAE | 4 - 8 days |
| USA | 4 - 30 days |
* These are the listed transit times for PostNL shipments, however these shipments run a higher risk of being taken into customs - at which point they do not need to be released for 30 days. Take the risk, order a natural - it'll last longer ;-)
Problems and Returns
If the coffee is not delivered and returned to us then we will make contact with you via email to find a way to correct the problem
If you were unable to receive the coffee and it is returned to us then we can resend it to you at your cost.
If the coffee is not delivered due to a fault our own we will make every effort to rectify the situation.
If you encounter problems with you shipment, the order or anything else. Please contact us at info@friedhats.com.